Returns Policy

We want you to be a satisfied customer.  If for any reason you are not you may return any item for a refund (minus cost of shipping ).  Merchandise that is defective or has been damaged in shipment may be returned for either a full refund or replacement. 

All such returns must be made within 14 days of receipt of merchandise.  Please call or email for return authorization number.

Items should be returned in the same or similar packaging, and have the following with them:

1.  Copy of receipt that came with shipment

2.  Note on receipt indicating refund or replacement

Refunds will be made through PayPal; or upon request, a check will be mailed to your shipping address. 

Send returned goods to the following address:

Jo-Na's Gifts by Mail

11070 Emerson Rd.

Apple Creek, OH  44606